We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Greattttt place to unwind and eat food that is FABULOUS. I am very picky with room cleaning, and it was perfect. Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. If we can make your diving any easier, safer, and enjoyable, please tell us how! If you like to snorkel this location is a dream. Hotel El Cozumeleno Beach Resort: 2013 family vacation - See 7,023 traveller reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. personal references to Alfonso should you require. Offering a private beach area and water sports facilities, The Westin Cozumel is situated in Cozumel in the Cozumel Region, 8.7 miles from Dolphin Discovery Cozumel. Location is unbeatable. A stay here includes free parking. If you don't feel like dining out, the room service was ready to please. Enjoy the Westin Heavenly Bed at home for a restful sleep every night. Confirmation is required. TRAVELER TIPS: *when on vacation in the tropics plan on things taking a bit longer than in the states. The hotel itself is brand new and beautiful, only opened in August 2017, but when you cant eat, have clean towels or get water replaced in the rooms the nice hotel features are hard to enjoy. this hotel was great base for exploring cozumel, loved it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101318703', '');}, 'log_autolink_impression');Cozumel for 9 years now. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. Different websites sometimes have different options included in their price. Our room had a great bed and an astonishing view. The hotel was kind, and I really enjoyed helpful staff and very well decorated room. The Westin Cozumel. The Westin Cozumel: Beautiful views, great snorkeling and a wonderful location! They dont even understand that people generally put something on their toast at breakfast -they did not have butter, jam or anything. Review tags are currently only available for English language reviews. If you want a special treat order the chocolate mousse. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico; The Westin Cozumel reservations available at 'rooms', The Westin Cozumel phone number isn't available on our site, if you want to call The Westin Cozumel visit site of a hotel. The rate for the time period I am going was 145.00 per night. Some examples to prove this: we left our rooms early in the morning to dive and when we return at 2 or 3 pm our rooms were not cleaned. This room also is standard with a single King bed. During your stay, experience one of the most popular beaches of Central . If you have it in your budget, I do suggest stepping up the Classic Balcony room upgrade. Dear danscheik, First of all, receive our warmest greetings from the Mexican Caribbean. Tambin hice un servicio a la habitacin pero se me hizo absurdo que me cobraran un 10% por ese servicio, solo hice room service una vez y de ah a fui a comer al restaurante. We loved our stay and can't wait to be back. I absolutely love this hotel. Or at least did last year! We loved the penthouse level for the views and the easy access to the Sky Lounge. Go to the Presidente, its much nicer. After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Again, they were really nice and attentive but zero effective. ft. 32% cylinder ~ $15 / cylinder, SSI or PADI scuba certifications ~ Price varies, Playa del Carmen Bull Shark dive ~ $120 per diver, Offshore Fishing half or full day ~ $550 and up, Contact Us Today to Begin Your Reservation Process, Professional Association of Diving Instructors, World Recreational Scuba Training Council, National Association of Underwater Instructors. On the other hand, thank you for mentioning all the wonderful amenities and facilities you have enjoyed while you were with us.We are hoping to see you back very soon.Yours fairthfully,Javier Estevez, General Manager. San juan reef was located in 200 metres from the accommodation. Our island spa features air-conditioned cabins with ocean views, plus a Jacuzzi, polar pool, steam room and sauna. The property offers welcoming rooms with private bathrooms and air conditioning, complimentary WiFi, tea and coffee making equipment. Large portions of the path provide quite the rewarding view. The restaurant was good here, I had tasty dishes. In fact the entire property is a smoke-free resort. Room service. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. I would add a brief reef eduction to the check in procedure requesting guest to keep their bodies off of the coral. A few other room upgrade options are available at The Westin Cozumel. *Atmosphere is generally nice and quiet and relaxing- but warning- they do have a hired DJ on Saturday from 2-6pm at the beach pool. 645 reviews. Free Wifi. Open for Guests with families will like cots, children's menu and a gaming room available at The Westin Cozumel Hotel. Own or manage this property? | Wifi gratuito. Just a very poorly run operation which we could not imagine at a Westin brand hotel. The accommodation is located 5 km from the centre of Cozumel and a couple of minutes' drive from the local history Museum of Cozumel. The hotel features 152 rooms with a balcony and a sitting area, furnished with a writing table. Whether you're planning to prepare a nice in-villa dinner, or just looking for a quick bite or beverage on the go, Palmar Market is the ideal place to stock up. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. You can get 2-tanks complete in the morning and just around the corner from the hotel you can get in 18 holes of golf after lunch. If I had known about it ahead of time I would have left the property for that time, and gone into town. I got free upgrade and liked it. Carretera Costera Norte Km 4.8, Cozumel, Mexico; The Westin reservations available at 'rooms', The Westin phone number isn't available on our site, if you want to call The Westin visit site of a hotel, Guest reviews are submitted by our customers after their stay at The Westin Cozumel. Checkout:10a.m. The 5-star Westin Cozumel All Inclusive is set approximately 5 minutes' walk of San Juan Reef and 4.8 km away from the local history Museum of Cozumel. They did not want to ruin their New Years fun. We greatly enjoyed staying at westin cozumel. Lunches and dinner ala cart and beautifully presented and served. Which again is unheard of from many all inclusive resort restaurants. This 4.5-star resort is 3.6 mi (5.7 km) from San Miguel Church and 3.8 mi (6.1 km) from Isla de Pasion. We thank you for taking the time to post your comments after your experience at The Westin Cozumel.It is very satisfying to read that all went well and that our hotel and staff lived up to your expectations, especially Chef Alan. These come standard with two Queen-sized beds. Oferta especialOferta de paquete. Major pros: price, fantastic housekeeping, good breakfast buffet, great open water swimming Major cons: poor internet, not a full service resort, limited parking, tons of insects Pre-arrival: Manager Moises Galicia sent an email about hotel amenities. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Everything you need is close by and easily accessible. A Family run restaurant on the beach of Cozumel. Cookie Settings | The same goes for the bath amenities. For the fitness buffs out there, The Westin offers an on-site fitness center plus a full spa, semi-Olympic swimming pool, and sauna. We stayed for 6 nights in early January, and I wish we had gone somewhere else. You may want to try our handcrafted beverages, Hard Rock Cozumel( not included in our All Inclusive Package), Unlock your stay with the Marriott Bonvoy App, San Miguel de Cozumel, Quintana Roo, Mexico, 77613. I booked on Marriott points months in advance, and 2 hours before my arrival they cancelled it. Warm regards! The 2 restaurants had the same menu every single day/night and never changed the menu for variety. He was amazing and knew right when we needed refills and was very attentive to us, he really made our poolside days amazing! See more questions & answers about this hotel from the Tripadvisor community. Checkin:4p.m. | Claim your listing for free to respond to reviews, update your profile and much more. Be careful to not step on the coral. deluxe place, you know. He'll love taking care of you. Hotel El Cozumeleno Beach Resort: Caught a disease from the food!! This time could not have been worse. I should note, if you need a room with two beds, the Classic Balcony is the minimum room level required. WiFi and wired Internet are free in public spaces. I never did get to the lounge. Luxury property, fairly clean, its staff and rooms were beautiful. If u dont want shade- no worries to get a chair. Shop Travel . Excellent hire for Westin HR and do not allow yourself to loose such person. Within walking distance of Restaurante Gaviotas, where you can have lunch. First Name is required. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. Be assured that we will work to improve it.On the other hand I am glad to read that you enjoyed our amazing facilities and I really hope that in the future you can give us the opportunity to prove that all the improvements are effective.Sincerely,Javier Estvez General Manager. We enjoyed it. Checkin:4p.m. | Book your stay at The Westin Cozumel resort. Pool was beautiful, what an amazing view! We decided to do the all inclusive package and it did not disappoint. If you dont book a flexible rate, you may not be entitled to a refund. You just show up and dive! We recommend booking a free cancellation option in case your travel plans need to change. Individually-wrapped food options available for breakfast, lunch, dinner, and through room service This information is provided by our partners. Thank you for staying with us and I hope you will give us another opportunity to serve you.Sincerely,Javier Estvez General Manager. Guests can grab snack sand lunch at the Cajun Snack Bar. The Westin is the newest hotel property on the island and in typical Westin fashion, it is modern, clean, and fresh. The pros definitely outweigh the cons heavily but do read my cons! Now that is a vacation! Receive small business resources and advice about entrepreneurial info, home based business, business franchises and startup opportunities for entrepreneurs. A very welcoming entrance indeed! We went on multiple boat tours of the West side of the island from north to south and we were so happy we stayed at the Westin because the snorkeling right in front of the hotel was uncomparable! Elegantly appointed rooms and suites with 24-hour concierge and room services. Skip to main content. Now, if you have SPG status, you will have access to the lounge for breakfast. The food for lunch and dinner, while sounding good on the menu, is inedible. Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. Taxes and fees that are shown are estimates only. The drinks seemed unlimited but I am not sure, I think we had two each. Email address is required. Join our community to receive the latest deals, exclusive discounts & travel inspiration! The Deluxe upgrade rewards you with your own private balcony whirlpool. There are a few cons which I will note! What food & drink options are available at The Westin Cozumel? Carretera Costera Norte Km 4.8, Cozumel, Mexico, 5Ta Av. This is a super special snorkeling spot and I hope it stays that way for years and years to come. Overall the property is compact in size. *Mayan show every Friday at 7:30pm. The average price of a room in The Westin Cozumel Hotel is $174. hotels-in-cozumel.com. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico, Carretera A Chacanaab Km 3.5, Cozumel, Mexico, 301 Sta. We drank it all week and never encountered a problem. Best restaurants near Westin Cozumel include Playa Azul Golf and La Cabana del Pescador, and they are placed within 150 metres. Check-in: Perfect option for a special moment, romantic escapades. L'tablissement possde galement piscine et petit djeuner inclus. the hotel itself is superb. We stayed on the 15th floor and had an amazing view of the ocean. The Deluxe is available in one or two-bed options. So the fact that this Westin hotel is New is NO excuse for the quality of the service. Great locations and deals for every budget. Dear Mr. CedricNYCWe would like to thank you for choosing us as your holiday destination during your visit toCozumel.Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction about a our SPG Lounge, be assured that we will work on improving our service. This place was great - the beach, pool, rooms, food, drink - everything! An elegant and charming atmosphere, Cuzamil offers you its innovative menu with international dishes of signature cuisine. Savoury food. Chef Alan in the main restaurant is incredibly talented and a huge asset to the hotel (one tip toManager, remove the "formal"requirements to the restaurant, not necessary and probably one of the reasons few people dine there). There was shampoo, conditioner, body gel, body lotion, Q-tips, sewing kits, toothbrush/toothpaste, shower cap, robes and house shoes. Please know that we care about your feedback and we will be sharing your comments with the department in charge for improvement. A breathtaking view of the Caribbean Sea is offered in the units. Restaurante Gaviotas restaurant is an ideal place for enjoying contemporary cuisine. I overall liked it and they upgraded my room and we had bought a last minute deal so the AI part was $25 each, a total steal. All rights reserved. While youre there, take a stroll through musical history with our collection of rock n roll memorabilia. Sign in to get trip updates and message other travelers. There, we had amazing service, good food and an excellent lounge with home made pasties and cakes, delicious appetizers in the evening, espresso, water, juice, cereals, etc. Taxi to town and Just returned from 8 days at the Westin Cozumel. Such activities as diving, kayaking and snorkelling are also provided. As you likely guessed, these rooms come standard with a ocean view balcony. special shout out to omar, oscar, and filiberto from the sky bar / restaurants! It's our place to stay when in Cozumel! Daily Housekeeping. I liked the food. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. Were checking available properties nearby. . We were only there for one day but WILL not stay their again. You will be subject to the third partys terms and conditions and privacy policy. When in Mexico I would like to experience more of the Mexican culture. There are some great place in Cozumel, a short $8 can ride away. It makes for the perfect place to sit an enjoy a Caribbean sunset. Please complete all fields. You get to watch fish swimming around as you dine. But in any case, its really the managers fault to run the hotel in such a bad way. Definitely check out the sky lounge, snorkeling, and try both restaurants for dinner! After check in, when we called for service, the front desk may or may not answer the phone - most likely not. I will be back. Coral is a living animal- please be careful so it continues to grow. The buffet was less than desirable. Been very sick - See 7,023 traveller reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. Very helpful, http://alejandroDOTcoronelATwestincozumel.com. This luxury hotel is 5 km away from the centre of Cozumel. Does The Westin Cozumel have airport transportation? This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Ask W1178QRkarens about The Westin Cozumel, Ask alanjoseph55 about The Westin Cozumel, Ask sergiocapanna about The Westin Cozumel, InterContinental Presidente Cozumel Resort Spa, We compared the lowest prices from 10 websites, We compared the lowest prices from 11 websites. This makes The Westin a very attractive location for many of our divers. Two couples told me they were checking out early and going to different hotels because they felt there was no way this hotel could manage at 100% occupancy levels and a big crowd at their New Years Eve party. Oh- and NO chair game- I hate that!!! It lasts around 30 minutes and is very interesting. The Westin Cozumel features free WiFi throughout the property. All of our boutique rooms in Cozumel, suites and cabanas offer breathtaking ocean views, while some also feature outdoor whirlpools and private plunge pools. Lunch Read more Give it another couple of months and this property will be a full 5 star. Our price quote is based upon their Classic rooms. Read real guest reviews and ratings to book the best deal for you on Trip.com today! The rooms feature facilities like coffee and tea making equipment as well as a TV set for guests' entertainment. Might be worth it to head into town for GREAT dinners for very low prices. He came from (ta && ta.queueForLoad ? Which languages are spoken by the staff at The Westin Cozumel? More. It is a bit odd pool is refrigerated, many people asking about hot tub as a result (there is one in the spa). *Food- We did not get the all inclusive- but ate there most of the time. It is not a very deep pool . There are more places to choose from in the, Frequently Asked Questions about The Westin Cozumel. We stayed at The Westin Hotel in Cozumel. Unfortunately, this property has no available rooms for your dates. Guests of The Westin Cozumel enjoy a full-service spa, an outdoor pool, and a 24-hour gym. View from the window to the sea. All 6/5. All rights reserved. This is the version of our website addressed to speakers of English in the United States. Hotel was very clean, free Wi Fi. The Grand Park Royal Cozumel is a great spot for adventure seekers, with a range of diving, snorkeling and swimming activities on offer. Really enjoyed that they had onsite restaurant Cuzamil, no need to go somewhere else. The upscale property is based 4.8 km from Chankanaab Adventure Beach Park and approximately a 15-minute walk from Cozumel Country Club and Golf Course. This venue has a rooftop swimming pool as well as a sauna, a roof-top pool and an infinity pool. As noted previously, all rooms come standard with an ocean view, so really this is a fantastic entry-level room. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101321046', '');}, 'log_autolink_impression');Cozumel Palace. Angel, Ananias, Jorge, Marco, Erbe, and Alejandra were all wonderful to name a few. A/C works just fine. The Gay Travel Awards support and promote LGBTQ+ travel and tourism by identifying and rewarding select destinations, properties, events, influencers, and other organizations that exemplify a . Our room was beautiful and cleaned daily by the most wonderful guy housekeeper, I wish I had gotten his name. In addition this is paired with the worst service you can get (30 mins wait to order, then main dishes served as we are still eating appetizers. Probably the best we have had in Mexico- kudos to the chefs! Two servers by the pool really stood out. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The turn down service was a nice touch and we looked forward to the towel animals they would make every couple of days. Guests will enjoy Caribbean meals at La Cabana del Pescador, which is in 100 metres away. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. We will suggest the perfect wine for you to complement your culinary experience while marveling at the sunset from our terrace, Just steps from our main pool, it is the perfect place to relax with an outdoor lunch and a refreshing drink. I will mention some cons: there isnt much shade on the beach and it is NOT a fabulous beach to walk miles on! The food here was very good. All children under the age of 6 may stay free of charge when using existing beds. Lunch . Room was nice styled and large, ideal for 4 nights. Nearby attractions include San Juan Reef (0.4 km). The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst,We stayed for 6 nights in early January, and I wish we had gone somewhere else. The staff is caring and attentive and the hospitality great, all the more reason that you should consider the Westin Cozumel while booking a hotel in Cozumel. . Outside was kept super pretty too, constant sweeping and cleaning up after guests who would leave their empty bottles and used towels on the beach chairs. from your phone you can see restaurant wait times, order room service, schedule spa, and request maid service/items to your room. The Westin Cozumel features free WiFi throughout the property. I was doing some special requests, using points, trying to use the elite lounge etc and they were completely confused by my requests. Crossing the front of the property is also a fitness trail, which is fantastic for the runners and joggers. The indoor restaurant is Cuzamil. they made great food and drinks. But I am not surprised you called and the phone kept ringing. We explored up and down the coastline and saw the most amazing things. Choose from a variety of fresh deli items, produce, meats and everyday staples, as well as a selection of wine, adult beverages and more. at waters edge which is perfect for our pick ups. 728 reviews. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. The room was decorated very tastefully. Cozumel ; Waiting for hours on the terrasse and without any apology from the front desk person. . We had a WONDERFUL time! Beautiful balcony with a FABULOUS view but 2 crappy little chairs! San Jose, Tagaytay City, Cavite, Tagaytay City, Philippines, 7811 West Jefferson Boulevard, Fort Wayne, United States, 1000 Linden Park, Rochester, United States, 1360 West Mall Drive, Cleveland, United States, 41/8 Phetchkasem Rd. Thank you for commenting on the great service you received from our team. And what an incredible view it is! This Cozumel hotel is close to the beach. The staff is always nice, smiley, friendly and really trying to help.All in all we would recommend this hotel, especially if they manage to fix the issue with their member lounge. Shade is limited and the sun is strong. The Westin Cozumel Hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes. Are there opportunities to exercise at The Westin Cozumel? Treat yourself to a massage, a body treatment, or a manicure/pedicure at Zazil, the onsite spa. Please enter alternative dates. See all. The Westin Cozumel is conveniently located near our harbor, near the golf course, and a short drive from downtown San Miguel. The all inclusive included 3 meals, snacks and alcoholic beverages. 1 is right on the beach. For more comfort a hair dryer, complimentary toiletries and a tub are provided. Cart. They have a ceiling fan that gives a nice breeze as well. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. If we had to pick a favorite it would be Angel, but they are all so sweet! 2 . - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. I called the Platinum Elite support line and they found it. Taxes and fees that are shown are estimates only. Boasting location a minute's walk from San Juan Reef, the 5-star luxury hotel comprises 152 rooms as well as a luggage storage and a convenience store. Ill be back here more that once again .. big thank you. Thoroughly enjoyed this place, it was spotless and had great staff and rooms. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? Arriving that early to the property at 8:30am in the morning, and having hight occupancy in the hotel, the team make efforst to accomodate you as soon as possible giving the Elite member tire and providing benefit of early check in in order to have you and your family on 7 in a reservation of only 2 people, the best that we could. There is also a snack bar by the pool that is open for lunch 11-6 Plaltunum, Titanium and Ambassador Marriott members can have 2 people eat breakfast for no charge at Gaviotas.
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