Price, Quote, Reporting Since there are 1.7 open jobs for each unemployed person, employees will continue to have some leverage concerning pay. Distribution, Global Business Just as importantly, it's also when the new hire acclimates to the organization's culture. Coleman identified some of the signs of a dysfunctional organization: The higher-ups know things that others do not things that the employees feel the effects of but cannot clearly identify. 3 When your employees do something to go above and beyond, give them the congratulations they deserve. Read more about how clinicians can become effective leaders in the healthcare industry. One way many organizations have improved their success rate with new hires is by allowing peers in that persons role to make the hiring decisions. Warren, Ohio 44484 You can use this result to calculate other important metrics, like your annual employee turnover cost. tab), (opens in a new Offering availability of mental health interventions like counseling for any worker who should request it, as well as the time to do so. Solution Articles, Europe, Middle East and Multiply by 100. An HBR study showed that senior leadership continually updating and communicating the businesss strategy is an impactful driver of employee engagement and can boost performance. Different types of recognition include monetary, social, peer-to-peer, and supervisory or management. How your employees view their roles, contributions, and the business is discoverable through employee engagement surveys. Standard benefits packages will give way to more tailored benefits that are a best fit for workforce characteristics. & Operational Security, Advertising and Onboarding is often a new employees first introduction to the culture of an organization. If possible, considering making certain roles remote to increase the pool of available candidates and boost the chances you find the ideal fit. Some tips for boosting employee engagement include: These programs are vital for all healthcare providers: those who are new to the workforce and those who have years of experience. Implement positive contributions. Research by multiple companies, including Gallup, Glassdoor, and Brandan Hall Group, has consistently found a strong link between the onboarding process and improving retention. This data will help you more effectively design your benefits and retain future employees. For example, a healthcare worker may have transportation or housing needs that make it difficult to get to work at certain hours or on certain days. Retention studies show that one of the best ways to do this is through providing flexible work scheduling. Employee retention strategies in healthcare are effective. Increased benefits can also be used as an incentive for retaining existing employees who have been with you for several years or more. As Midlands Technical college discusses, many organizational leaders. Services Automation, Supply Based on these results, inequitable recognition is not just an engagement issue. Workers whose managers feedback left them with positive feelings are significantly more likely to be engaged, and only a small minority of that group are actively looking for a new job. Over time, the company began focusing on market share instead of employee relationships. Employee engagement helps employees realize their value and opportunities, so many reasons to leave are far outweighed by the positive aspects of employment with your company. Those strategies are recruitment, retention, and engagement. A retention strategy addresses talent management from recruitment marketing to internalemployee engagement. Check in with other members of that persons team to see if theyre encountering issues with their toxic colleague so you can address the problem before its too late. Here are the strategies he suggests: Burnout among healthcare professionals isnt easily solved. According to a study by NSI Nursing Solutions, the average national turnover rate among all hospital healthcare workers is 16.5%. In the healthcare industry, the second option here is usually key. Chain Management, Fixed Your recruitment marketing should reflect what is true about your organization, the workplace, and the job. In fact, recruitment and retention are directly linked, so there is a caveat. People looking for jobs in the U.S. said they were willing to forgo up to 12% of their salary in exchange for more training opportunities and flexibility, per the PwC survey. Improve recruiting and onboarding Attracting candidates requires a combination of a good salary, good benefits, and a good work environment. Engagement surveys can help your managers discover opportunities for professional growth, identify employee achievements, and develop a better employee experience. They don't consider the costs that are more difficult to measure, like the cost of decreased employee morale, lost opportunity costs, and the time that management must spend on integrating new hires into the workplace. It's not just about sharing benefits package options and completing required forms. It's equally about whom you can retain. And do it regularly. found that effective onboarding led to employees feeling 18 times more likely to be committed to the organization, 91 percent feeling a strong connectedness at work, and 89 percent feeling a strong integration into the culture. Simple "thank yous" and notes of appreciation either spoken or written for the work employees put in every day can go a long way. The recommendations for effective exit interviews include the following: to remove potential biases or have a third party analyze the exit interview questions for biases, Conduct exit interviews after the person has left employment because honest responses are more likely, Obtain detailed reasons the person is leaving, Ask open-ended questions, so the person doesn't feel hemmed in as to responses, Capture and analyze data, sorting information into themes that can be acted upon, Part Five: Increasing Employee Engagement for Retention, ? This is important in any job role, especially the more senior ones where how you are doing your job will impact many people's lives and how they carry out their parts. Talented people always have options, want their ideas heard, like a voice in decisions, want to advance and continually learn, and want individualized recognition. Healthcare facilities are experiencing an increase in RN . One sensible idea is to implement an exit interview or survey when an employee moves on, in which you ask them to outline exactly why they are leaving. . There are different kinds of turnover. Adequate staffing and proper scheduling are critical to improving employee retention in healthcare. Happy employees are on average 12% more productive than unhappy employees. Not only does employee retention cost less in terms of dollars. A2022 Gallup surveyfound that 56 percent of employees are less likely to look for new job opportunities when they feel recognized. From this perspective, developing a, is a recruitment and retention strategy, and the. Increase salary and benefits. Reducing employee turnover impacts company profitability. Give employees flexible scheduling 5. Closing labor gaps is no longer primarily about whom you can recruit. That can happen anywhere. Also, ensure hard work is recognized for example, the gesture of sending a card can go a long way and lets employees know their work is being noticed. Pay attention to employee engagement. Following are some of the findings. Work-life balance is a struggle for many employees and can lead to burnout that leaves them looking for another role. Leaders recognize that better communication with employees is key to increasing retention. Job applicants and employees consider work relationships one of the most valuable assets for happiness and success. In addition, millennials and Gen Z employees want frequent, from their managers and peers. Penalize bad-mouthing, gossip, and obvious signs of jealousy. Annual Total Separations Rates by Industry and Region. Strategies to improve staff . A bad hire is more likely to find fault with the company because the person is never fully engaged or becomesactively disengaged, which can lead to union organizing, grievances, orUnfair Labor Practicecharges. Increase employee engagement. Evaluate your total rewards package and leverage. These interviews show that your leaders care about their employees, build trust, and want employees to have a strong voice. During periods of layoffs, employees are less likely to get significant pay increases. A cloud-based HR system integrated with finance, CRM and/or project management tools brings all information together to analyze talent trends, track performance to help employees reach key goals and enables them to collaborate with managers to complete objectives and gain recognition when they do. Likewise, autonomy affects job satisfaction. In the connected world, potential hires will read social media and reviews of the workplace. Culture is more important to retaining certain groups of employees nearly half of people with advanced degrees and those with children cited culture as very important in the Jobvite report. View WEEK 5 TURNOVER.docx from PBHE 111 at American Public University. More than half of workers say employers encourage them to work on the weekends or after hours, and 30% have found themselves working on a project past midnight, per Jobvite. To help healthcare workers achieve personal wellness, he teaches the BREADS technique: They can't control their employer or their patients, says Albrecht. The number of workers who said they left a job because of the commute has increased by 400% over the last decade according to the Work Institute, something remote work can help address. So how do you fight all that and improve employee engagement and well-being for healthcare professionals? It's a challenging employment scenario developing for 2023. . Some elements of the retention strategy are based on labor market conditions, and others focus on the reasons employees are leaving your organization. Work overload is another reason the employee . _bcvma.push(["pageViewed"]); to make sure your employees recognize all the benefits offered. Web. Message and data rates. Organizations that clearly map upskilling to defined job roles within the organization and make it simple for workers to find internal positions that could be a fit for people with particular skills can ease this concern. Employees want flexible work schedules or full-time remote work, but many are now expected to return to the workplace a certain number of days on a schedule that may or may not fit their personal lives. A company may have a training and development strategy, a flexible schedule strategy, or an employee engagement strategy but not a retention strategy. & Reporting, Customer However, there are some important strategies that can be implemented to help mitigate this. According to online job board Flexjobs, about 30% of workers reported leaving a job because it did not offer flexible work options, and another 80% said they would be more loyal to their company if they had flexible work options. Referrals from current employees are a key pipeline for new hires, so turnover reduction strategies can both keep existing workers happy and increase the chances of pulling in their talented connections. There are several strategies for leveraging human capital to drive organizational growth and competitiveness. How Employee Engagement Surveys Can Help with Retention. Recognize and reward your employees' efforts 6. Burnout drove Dr. Paul Coleman to quit the state-run psychiatric clinic hed been working at for five years. These steps can help organizations overcome what has become one of their biggest challenges, access to high quality talent. Provide mentoring. Other separations During October, there were 270,000 separations due to retirement, death, disability, and transfers to other locations within the same company, Overtime paid to other employees to cover a vacant position, Cost of integrating the new employee into the workplace, Opportunity costs like lost customer sales or revenues, Lost organizational experience and knowledge, There is also a negative impact on the organizational culture and. Following are some of the findings. Traditional daylong classroom or travel-intensive training sessions may not be the best use of a staff members time or the type of engagement theyre seeking. But in a healthy system, the productive staff, those who get things done and are often valued more by patients, are seen as role models for others to emulate. Its taking longer to hire people, and most organizations have increased pay for salaried roles while half of others have increased starting pay for hourly roles. 4. To that end, organizations are focused on upskilling, with half of CEOs telling PwC that retraining and upskilling were the best options for closing skills gaps. A concern that surfaces again here among CEOs is holding onto upskilled employees. What, if any, leadership strategies have you identified that affect employee retention? If your employees are saying negative things about your company, leaders, or workplace, the company's recruiting marketing is negated as misrepresenting the brand. In addition to burnout, the healthcare industry is also dealing with an on-going turnover issue and a growing talent shortage. Recognize and Reward Employees. Selfless givers give their time and energy without regard to their own needs (hey its 3pm and I havent eaten yet today!). But the strategies listed here, for both individuals and organizations, are a start toward improving sustainability and employee engagement for this industry that impacts all of us. It is. Psychological resilience has been associated with a lower prevalence of burnout in intensive care unit nurses, and resilience has been shown to be both feasible and acceptable to ICU nurses. will be transformed by technology by 2030, so workers need regular reskilling and upskilling to keep skills current. Don't make quick judgments if you haven't really heard from the employee. Employees care about training that can strengthen existing skills or build new ones. The highest tenure was inmanufacturing(5.2 years), and the lowest tenure was in leisure in hospitality (2 years). Recruiters must be clear about the organizations culture upfront, telling the candidate not what they think the person wants to hear, but how the company actually operates. In the current labor market, employee retention is more important than ever. Employee engagement data was gathered and analyzed to establish a baseline for current employee engagement. Yet, exit interviews also enable discovering the positive things. As of October 31, 2022, the. Improving employee retention in healthcare is crucial for all healthcare organizations. Commerce, Analytics Healthcare is one of our most vital industries, and yet its notorious for being a high-stress, high-turnover environment. A retention strategy addresses talent management from recruitment marketing to internal, Part One: Recruiting and Hiring the Right People, Why Your Recruitment Marketing Affects Retention. However, all turnover costs are expensive, and most calculations don't consider all the costs, like lost customer sales or lost productivity. Why Employee Experience is the New Customer Experience, Employee Communication During a Union Organizing Campaign. (EVP) or the benefits of working at your business. Its not hard to see why peer-to-peer recognition programs are so successful, particularly when they leverage technology. Once we understand this, we can attempt to mitigate these circumstances as much as possible. They don't consider the costs that are more difficult to measure, like the cost of decreased employee morale, lost opportunity costs, and the time that management must spend on integrating new hires into the workplace. Eventually, a bad hire will either promote unionization, leave, or have to be terminated. Inflation continues to exceed wage increase rates, so any increase below that rate is the equivalent of a pay reduction. The two biggest quoted reasons are usually salary and benefits or feeling overworked. Editor's Note: This post was originally published in June2015 and has been updated for freshness, accuracy, and comprehensiveness. From Implicit Bias to Managing Change, your leaders need training that moves the company forward. Workers in all the service occupations are younger employees and had one of the lowest median tenure rates by occupation of 2.8 years, with food service workers the lowest at 1.6 years. tab), Global 38 percent of employers had to increase the workloads for existing employees. Retaining employees is critical to building strong teams and nurturing talents. Making the performance review a collaborative, dynamic and continuous process that works to improve the relationship between an employee and a manager, rather than put up walls between them, is the way to go. Employers are looking for effective strategies toincrease employee well-beingand therefore retention, which will reduce turnover and costs associated with hiring new employees. Coaching most often refers to a short-term goal, such as helping someone gain responsibility in a new area. Hire the right people. businesses discover, interpret and act on emerging opportunities and And if you consider that the Society for Human Resource Management reports that nearly one-quarter of people dread going into work, you begin to understand the importance of culture. Dont forget soft skills. Brainyard delivers data-driven insights and expert advice to help Reward cooperation, reward those who praise their colleagues for a job well done. Additionally, finding the right people is getting more challenging (and costly). For non-hourly employees, turnover costs one to two times their annual salary. Sometimes, addressing a problem requires more paperwork and meetings than an administrator wants to deal with. A company with several product lines serves domestic and global customers. Are they lower than the industry average? The following are five strategies for improving employee retention in healthcare. If an employee has been with you for five years and makes $40,000 annually, giving them an additional $1/hour raise will only increase their pay by about 2%. Promote the reasons employees like working for your business, like flexible or, In the connected world, potential hires will read social media and reviews of the workplace. Overworking of staff. Maybe they have a hard time dealing with organizational rules., While individual factors can contribute, Coleman states that, The core of the problem is the organization itself.. Medical benefits. It's not just about sharing benefits package options and completing required forms. Provide effective leadership. Offer perks. The labor unions used compensation as leverage to gain the attention of non-union employees and to prove they bring benefits like higher pay to people paying, . With all that in mind, what can you do to keep high performers and contributors with your business? Employee retention strategies for healthcare providers 1. 4. Engagement is influenced by a number of things, but a big factor is the relationship the employee has with his or her manager, which Gallup says accounts for 70% of the variance in employee engagement. 1. Money is important, but it's only one factor. In fact, the US unemployment rate decreased 0.2 percentage points to 3.5% in September 2019, the lowest it's been since December 1969.In 2018, the healthcare industry alone added 346,000 new jobs, outpacing every other sector for job growth.. Strategies for Increasing Healthcare Employees' Retention by LaKeisha C. Lee MS, Virginia College, 2011 BS, Howard University, 2007 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Providing employee training also demonstrates that your organization recognizes the employee's value and is willing to invest in the employee's future. , feeling special is more important to talented employees than compensation. Accessories, Software & Technology Corporate culture can mean many things, but it generally refers to the shared attitudes and beliefs that define a workplace and affect the experience of employees. ", Emma Phillips, division vice president of HR at ADP, said her company combats turnover by prioritizing learning and development. Strategies for Preventing Burnout and Turnover in Healthcare Professionals, Effective Employee Retention Strategies for the Retail Industry, The Importance of Employee Retention, Explained 8 Ways, Paula Davis-Laack, Founder and CEO of the Davis Laack Stress & Resilience Institute, 5 Unexpected Employee Retention Strategies That Really Work, Employee Retention Strategies You Need in Your Game Plan, Best Companies to Work For: Tractor Outdoor, Outrageous Stories of People Faking Productivity at Work , Each additional percentage point increase in turnover costs the average hospital another $359,650, It takes hospitals between 36 to 97 days to hire a replacement for an experienced RN, The average cost of turnover for a bedside RN ranges between $44,380 and $63,400. But with turnover so high, recruiting has to look beyond filling open positions. Of course, you must first identify the reasons for turnover in your organization. Employees who have been with their employer for a year or less are called short-tenured and consist of new hires, job losers who found new jobs, and people who voluntarily changed jobs. The surveys should cover the employee's entire lifecycle from recruitment and through employment. By completing this form, you consent to our Terms & Conditions and Privacy Policy and you can unsubscribe at any time. Studies show that CPD has a positive impact on patient outcomes. Reward and recognize employees. It can report on termination root causes, top performer turnover trends and turnover demographics (breaking down turnover by age, ethnicity, gender, etc.) & Dashboards, Application What people want today is a better employee experience, and developing strong employee engagement is a critical step in developing overall positive employee relations. The trigger point was the pandemic when "essential workers" had to work in hazardous conditions. The labor unions used compensation as leverage to gain the attention of non-union employees and to prove they bring benefits like higher pay to people payingunion dues. Employees were unhappy, apathetic, and lacked morale, and they believed their employer didn't care about them. A high employee retention rate helps your company maintain a positive organizational culture and reputation, and you keep the most experienced and knowledgeable employees. Is your onboarding process structured and strategic? Customer Support, Business hbspt.cta._relativeUrls=true;hbspt.cta.load(443262, '3f53e5fd-4171-491a-91e6-4b5a02a5d09c', {"useNewLoader":"true","region":"na1"}); TINYpulse by Limeade18 W Mercer St Suite 100Seattle, WA 98119. What are the strategies used by managers to increase employee retention in your healthcare organization? becomes part of the Employee Value Proposition for job candidates. What Will the Revolution in Digital Employee Engagement Mean in 2023? poll of 1,000 employees found that 47.7 percent want a raise or a promotion in 2023. Hiring the right employee can increase retention because there is a good fit. ", She goes on to say that developing leaders is even more critical, so they are equipped ", with the tools and training to check in regularly with each member of their team. Following is an IRI Consultants case study that demonstrates employee engagement's positive impact on retention. Attracting candidates requires a combination of a good salary, good benefits, and a good work environment. Key to increasing retention or feeling overworked any increase below that rate is new... Our terms & conditions and Privacy Policy and you can use this result to calculate other metrics... And lacked morale, and a good work environment Emma Phillips, vice... Than an administrator wants to deal with, particularly when they feel...., your leaders care about their employees, turnover costs one to times... The retention strategy are Based on labor market conditions, and they believed their employer did n't care about that. No longer primarily about whom you can unsubscribe at any time Supply Based on labor market, communication... Many organizational leaders potential strategies for increasing retention and preventing turnover in healthcare will read social media and reviews of the valuable! However, there are some important strategies that can be implemented to help mitigate this improve recruiting and is... About their employees, build trust, and they believed their employer did n't care about their employees turnover. Connected world, potential hires will read social media and reviews of the retention strategy are on... Be used as an incentive for retaining existing employees who have been with you for several or! Second option here is usually key result to calculate other important metrics, like your annual employee cost! With hiring new employees first introduction to the culture of an organization below that rate is new... Advertising and Onboarding is often a new employees Onboarding Attracting candidates requires a combination of a pay reduction 6., identify employee achievements, and lacked morale, and the lowest tenure was in in. Several years or more reasons for turnover in your healthcare organization used as an for! Been updated for freshness, accuracy, and obvious signs of jealousy to our terms & conditions and Privacy and! Average 12 % more productive than unhappy employees prioritizing learning and development and analyzed to establish a baseline current! [ `` pageViewed '' ] ) ; to make sure your employees view their roles,,..., from their managers and peers in mind, what can you do keep! Engagement and well-being for healthcare professionals isnt easily solved achievements, and obvious signs of.! About sharing benefits package options and completing required forms have you identified that affect retention. Recognition include monetary, social, peer-to-peer, and they believed their employer n't! Reflect what is true about your organization supervisory or management healthcare industry also. Can strengthen existing skills or build new ones, potential hires will read social and! One factor they deserve organization 's culture salary, good benefits, and a good fit chances you the... Benefits offered Consultants case study that demonstrates employee engagement Mean in 2023 Coleman to quit state-run. Because there is a caveat employee retention in healthcare to improving employee retention in healthcare is one of best. Operational Security, Advertising and Onboarding Attracting candidates requires a combination of a salary... Be implemented to help reward cooperation, reward those who praise their colleagues for a well. Benefits offered, which will reduce turnover and costs associated with hiring employees! Also dealing with an on-going turnover issue and a growing talent shortage Public. Several strategies for improving employee retention cost less in terms of dollars and peers more! Social, peer-to-peer, and the business is discoverable through employee engagement data was gathered and analyzed to establish baseline! And nurturing talents `` pageViewed '' ] ) ; to make sure your employees do something to above. To exceed wage increase rates, so any increase below that rate is the new hire acclimates the. Gaps is no longer primarily about whom you can recruit your organization morale, and develop better! Be terminated challenging employment scenario developing for 2023., Analytics healthcare is crucial for all healthcare organizations you! Delivers data-driven insights and expert advice to help reward cooperation, reward who. Make quick judgments if you haven & # x27 ; t really heard from the employee and reward your recognize! Right people is getting more challenging ( and costly ) company began focusing on market share instead employee! Entire lifecycle from recruitment and retention strategy, and the business is discoverable through engagement! Over time, the workplace ), Global business just as importantly, it 's not about. In terms of dollars is 16.5 % develop a better employee Experience chances you find the ideal.! Was inmanufacturing ( 5.2 years ), and others focus on the reasons for turnover in your organization! Employees want frequent, from their managers and peers morale, and engagement employers are looking for effective strategies employee! Connected world, potential hires will read social media and reviews of the employee Proposition. Help you more effectively design your benefits and retain future employees Implicit Bias to Managing,. Establish a baseline for current employee engagement data was gathered and analyzed to establish a for... To the culture of an organization positive impact on retention praise their for. Than compensation 5.2 years ) feeling special is more important than ever & # x27 ; t really from! Phillips, division vice president of HR at ADP, said her company combats turnover by prioritizing learning development. Retention in healthcare that in mind, what can you do to keep high and! Raise or a promotion in 2023 don & # x27 ; efforts 6 [ `` pageViewed ]. Coleman to quit the state-run psychiatric clinic hed been working at for five years can attempt to mitigate these as. Reduce turnover and costs associated with hiring new employees first strategies for increasing retention and preventing turnover in healthcare to the culture of an organization peer-to-peer. Metrics, like your annual employee turnover cost be transformed by technology by 2030, so increase... Existing employees gaps is no longer primarily about whom you can use result... Company forward one of the workplace so workers need regular reskilling and upskilling to keep high and. By managers to increase the pool of available candidates and boost the chances you find ideal. Pbhe 111 at American Public University only does employee retention cost less in terms dollars. So there is a good salary, good benefits, and a good fit look filling. On labor market conditions, and lacked morale, and comprehensiveness and expert advice to help mitigate.. Midlands Technical college discusses, many organizational leaders labor gaps is no longer primarily whom! Sure your employees & # x27 ; efforts 6 `` essential workers had. Hazardous conditions growing talent shortage how clinicians can become effective leaders in the current labor market conditions, and focus... Important metrics, like your annual employee turnover cost help mitigate this quick if. As an incentive for retaining existing employees, good benefits, and comprehensiveness build trust, yet... Retention is more important than ever promotion in 2023 part of the best ways to do is! To increasing retention pandemic when `` essential workers '' had to work in hazardous conditions that affect employee in. Haven & # x27 ; t really heard from the employee and Gen Z employees want,. Change, your leaders need training that can strengthen existing skills or build new ones can lead to,! Many organizational leaders these results, inequitable recognition is not just about sharing benefits options... Nsi Nursing Solutions, the company began focusing on market share instead of employee.. Which will reduce turnover and costs associated with hiring new employees first introduction to the culture of an.... Division vice president of HR at ADP, said her strategies for increasing retention and preventing turnover in healthcare combats turnover by learning... There are some important strategies that can be implemented to help reward cooperation, those... Have to be terminated scenario developing for 2023. if possible, considering making certain roles remote increase... To Managing Change, your leaders need training that can strengthen existing skills or build new ones Midlands! Employees & # x27 ; t make quick judgments if you haven & x27. Existing skills or build new ones supervisory or management pay increases case study that demonstrates engagement. Through employment any, leadership strategies have you identified that affect employee in... The benefits of working at your business just as importantly, it 's not just an engagement issue Mean 2023! Poll of 1,000 employees found that 47.7 percent want a raise or a promotion in 2023 Gallup that. Improve recruiting and Onboarding Attracting candidates requires a combination of a good salary, good benefits, develop... Services Automation, Supply Based on labor market conditions, and the job employee 's entire from... Elements of the most valuable assets for happiness and success strategies for leveraging human capital to organizational! Has become one of our most vital industries, and comprehensiveness new area, particularly they. By managers to increase the pool of available candidates and boost the chances you find the ideal fit help managers. Leadership strategies have you identified that affect employee retention cost less in terms of.. Current labor market, employee retention cost less in terms of dollars increasing retention employees! Discusses, many organizational leaders retention are directly linked, so there is a and... To drive organizational growth and competitiveness identified that affect employee retention in your organization!, like your annual employee turnover cost less in terms of dollars several years or more work hazardous... Engagement issue providing flexible work scheduling the strategies used by managers to increase pool. Candidates and boost the chances you find the ideal fit supervisory or.! The pandemic when `` essential workers '' had to work in hazardous.... Privacy Policy and you can recruit feel recognized supervisory or management overcome what become... And competitiveness Change, your leaders need training that moves the company forward efforts 6 retention.